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Terms & Conditions

Our Website

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system.
We have made every effort to display as accurately as possible the appearances, colors, and textures of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.

We will not be liable if for any reason the K-9 Kraving website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all the K-9 Kraving website.

Trademarks

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Order process

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

  • The product you ordered is out of stock
  • Our inability to obtain authorization for your payment
  • We have identified a pricing or product description error
  • There is a system or procurement failure
  • Failed customer validation checks

When you place an order on our website we email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from K-9 Kraving. Acceptance of your order for goods and the completion of the contract between you and K-9 Kraving  will take place when your goods are delivered by your carrier: we will email you that your goods have been shipped. We reserve the right to fulfill multiple orders separately, which may mean they are shipped separately by your carrier.

Shipping

Most orders will ship out within two days of ordering. Your order will be shipped Standard service unless otherwise indicated. Once shipped, orders are generally received within 2-7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered as quickly as possible, K-9 Kraving  cannot be held responsible for delays incurred by third party postage or freight providers.

Returns and Exchanges

If you are not satisfied with your purchase, please call us or fill out our return authorization form. Frozen dog food and treats or chew items cannot be returned. Please call us should you have a concern with any products received in your shipment or other issues with your order.

Pricing and Availability

While K-9 Kraving tries to ensure that all details, descriptions and prices which appear on the K-9 Kraving Store are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Privacy

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information. Users may, however, visit our Site anonymously.

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or user may contact us via our site.

Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Applicable laws

Use of this website shall in all respects be governed by the laws of the state of Maryland, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Maryland  courts located in Baltimore county, MD, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

If you have any questions about our terms and conditions, the practices of this site, or your dealings with this site, please contact us at:

Boesl Packing Company
www.k-9kraving.com
2322 Belair Road Baltimore, MD 21213
410-675-1071
info@k9kraving.com

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Last Updated: March 24, 2014